Community and Social Networks
The social media and collaborative community development boom of this decade rivals the Internet boom of the last decade. We help businesses to connect to customers, partners, and employees through innovative communication and collaboration technology. Your audience is increasingly engaged across social networks and they are increasingly accustomed to collaborating using blogs and forums and finding credible content and insight from like-minded people. Organizations need to engage their stakeholder audience in conversation and participate in the ecosystem of social media.
Enabled by web-based technologies, social networks create professional connections between diverse and like-minded individuals, allowing them to communicate with one another. If executed correctly, social and collaborative networks offer high-impact ways to engage employees, business partners, and customers in interactions that bring them closer together and build loyalty.
The ExgenexTM Social Media Platforms are being used for a range of business applications, including,
- Collaborative Entertainment for Brand Loyalty
- Focus Group Interaction and Feedback Platforms
- Velvet Rope Communities
- Member Only Content and Collaboration
- Internal Networks and Resource Management
- User Help forums and FAQ
- Discussion Boards and Blogs
- Collaborative Development Wiki
- Project Rooms
Together with our Agency, New Marketing Labs, we provide a full service community management program. Key success factors in managing your online community include:
- Define clear outcomes and success criteria
- Identify the network scale, scope and value proposition
- Maintain an advisory group
- Choose technologies that fit
- Start with big impact and easy to implement solutions
- Elicit feedback
- Evolve the technology
We have the experience, expertise and solutions needed to deploy and manage your social network strategy and engage your audience using social media technology.
Workplace Collaboration Solutions
Workplace Collaboration solutions allow companies to effectively
support knowledge workers and communities by providing information
access and collaborative tools that support everyday activities of
teams and individuals. Solutions enable search
and access, subscription management, colleague collaboration, and
workflow. On-line communities are growing in importance and
serve as an electronic facilitation between workers, clients,
suppliers, researchers and other members. When implemented effectively,
these systems enhance the professional environment and drive
competitive advantage. Information Workplace solutions are part of a
digital platform that drives innovation, streamlines processes and
helps capture customer value.
Organizations often struggle to successfully deploy Information
Workplace solutions. Information assets are not well managed and
disparate data sources impede business agility, slow innovation and
create inefficient processes. Companies typically lack standard tools
for collaboration and often try to solve the problem with email or
custom “one-off” applications. Companies also struggle to embed
capabilities within their culture and processes. Success requires a
change in working styles and a culture of collaboration which begins
with leadership and commitment across the organization.
By helping select and implement the right Information Workplace
strategy, we help our clients deploy solutions that drive innovation
and competitive advantage. Our services focus includes:
Knowledge Management
Knowledge Management is a critical
competency for any high performing organization and yet something very
few do well. Our services are focused on helping clients translate
information into knowledge and take advantage of intellectual capital.
We deliver the strategic implementation of knowledge management
business and technology systems and structures.
Search and Information Access
These solutions help people
find the information they need, when they need it a disparate sources
of structured and unstructured data. Users can locate information
quickly and easily and explore, analyze and act on the
interrelationship of information sources previously hidden in the
organization. Information Access Platforms are a mashups combination of
search, business intelligence and content management.
Collaborative Networks
Through the use of communication and
collaboration tools such as instant messaging, personal profiles,
discussion forums, blogs and wikis, collaborative networks help
information workers connect with customers, partners and colleagues and
enable a computer mediated or online communities of practice.
Enterprise Content Management
Content Management tools
including document and digital media management and strategies allow
the management of an organization's unstructured information. By using
database information management structures, Content Management
solutions provide mechanisms for organizations to store and manage
information and digital assets in efficient and controllable way. By
giving authorized employees easy, secure access to these assets, they
are able to increase productivity, improve research results,
collaborate and manage risk.